Course Description
This course aims to enhance each participant level of professionalism and skills which will help in providing customers with a “WOW” experience whenever they visit or call the organization, resulting in greater customer satisfaction, customer retention and ultimately higher market share.
Course Participants - Who Should Attend
- Sales Representatives
- Customer Service Staff
- Receptionists
- Supervisors
Course Objectives
At the end of this course, participants will be able to:
- Describe Superior Customer Service
- Appreciate the benefits of Superior Customer Service
- Recognize barriers to providing superior customer service
- Learn techniques for dealing with customers
Costs-$350.00 BZD + Registration $25.00 BZD (non-refundable)
