COURSE DESCRIPTION
This six-week course aims to enhance each participant’s level of professionalism and skills which will help in providing customers with a “WOW” experience whenever they visit or call the organization, resulting in greater customer satisfaction, customer retention and ultimately higher market share.
OBJECTIVE
At the end of this course, participants will be able to:
- Describe Superior Customer Service
- Appreciate the benefits of Superior Customer Service
- Recognize barriers to providing superior customer service
- Learn techniques for dealing with customers
COURSE CONTENT
- Customer Service Defined
- Customer Expectations
- The Financial Impact of Good Customer Service
- Developing a Good Customer Service Attitude
- “The Customer is always Right” – Fact or Factoid?
- Service versus Servitude
- Developing Listening Skills
- Handling the Stress of Customer Service
- Ten Steps to Staying Cool and Courteous under Stress
- Telephone Techniques
HOW MUCH WILL THIS COURSE COST?
Currently, this course costs EC$400.00. This covers the cost of tuition, handouts and examination.
The University reviews tuition fees annually and course fees may be subject to change.
Courses are only offered if there is a viable class size.
