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PDTs; and at the end of the semester by students through the student evaluation instruments. CDAs are similar to first responders; they monitor the interaction of the facilitators and the students and will contact a facilitator, if they do not respond to questions or queries from students within a specified time. They also observe the teaching and learning experience and, where necessary, will communicate concerns and recommendations to the Programme Managers or PDT team for action.
CDAs use monitoring sheets to keep track of the activities in the Learning Exchange as they “work as part of a team in the planning, delivery and evaluation of Open Campus online programmes and courses to modify standard operating procedures and develop solutions to accommodate the needs of students.” (Role of CDA in appendix 7.2). Evaluations from CDAs are considered when APAD meets to appraise facilitators and decide on whether to keep the facilitator or terminate their services. (p. X).
Programme Managers (PMs), are responsible for the delivery of programmes and are also involved in the monitoring and evaluation of facilitators. Their responsibilities include but are not limited to:
coordinating initial arrangements for the delivery of new programmes;
managing the delivery of programmes to students;
recruiting and managing academic programme staffing needs;
managing, monitoring and reporting on programme performance and quality;
monitoring course processes and activities in the teaching and learning environment;
taking necessary actions to solve problems and make improvements;
providing academic advice to students, and