Page 369 - Self-Study Report for Institutional Accreditation

enduring dedication and commitment of the Open Campus staff to improving the quality of service offered by the Campus.
Opportunities for Improvement
1. Many of the extended plans that would result in additional quality enhancement have been affected by the financial environment of the region and the Campus.
2. Limited human resources have meant that some members of staff carry more than one extensive portfolio, for example, being assigned to ERP project whilst having a regular workload.
3. The Open Campus has experienced tremendous developments in programme and ICT infrastructure over the last seven years, however the rate of improvements to the physical infrastructure of Sites across the region has been very low. Upgrades to some of the Sites across the Caribbean would enhance the quality products and services offered by the Campus.
Recommendations
1. There is need for the Open Campus to conduct an audit of its staff competencies to ensure that the most appropriate staff are assigned to specific projects.
2. Backfill should be provided for persons who are seconded to special projects. This would allow the persons engaged in projects to focus on the work related to the project and not be required to also manage the day to day activities of their substantive post.
Strategic Planning, Monitoring and Evaluation
The UWI Open Campus, as is the tradition of the University in general, produces an annual report of the Campus’s overall operations and procedures. The annual report provides information related to the financial activity of the Campus, activities of employee engagement and development, internal operational processes, teaching,
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