Page 409 - Self-Study Report for Institutional Accreditation

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Inc. magazine told the president and editor-in-chief, Eric
Schurenberg, that:
It should go without saying, if the person who works at your company is 100 percent proud of the brand and you give them the tools to do a good job and they are treated well, they're going to be happy, \[however\] ...
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everyone to be engaged. We met with staff via a Town Hall meeting and in smaller groups through departmental meetings where timely updates were provided. We also communicated with our highly valued stakeholders, our students, and ensured that they were adequately represented on the Re-Accreditation Steering Committee.
Aside from the formal and sometimes informal communication avenues, we surveyed our staff, (tutors, adjunct staff), students and alumni, to obtain as much feedback as possible, and prepared an evidence driven SAR. We were not satisfied with just the perceptions of staff, but triangulated the data, to get a clear picture of the effectiveness of our processes and offerings. We asked many of the same questions to our various stakeholder groups, and examined trends and variations to create a SAR that would help us to enhance and develop as a Campus.
What did we Find?
Firstly, we were comforted by the demonstrated commitment of our staff, their understanding and alignment with the ideals of the Campus. Richard Branson in a 2018 interview with
If the person who works at your company is not appreciated, they are not going to do
things with a smile... (np)
Branson went on to say that his company, Virgin International, prioritises employees first, customers second, and shareholders third. Like Branson with Virgin, The UWI Open Campus is committed to ensuring that our staff members are fully engaged in order to guarantee excellent service to our students. This is a work-in-progress, but the OCLT and managers at all levels are committed to this ideal. Therefore, the responses from our staff and the recommendations that they made for improvement were testimony to the changing and improving morale of our staff.