Page 414 - Self-Study Report for Institutional Accreditation

2. The effectiveness of the inclusion of the Mission Statement in strategic student documentation should be evaluated regularly.
3. A Communication Strategy should be articulated for the communication of the mission statement and the strategic plan.
Standard 2
1. Currently the Helpdesk does not have a Service Level Agreement (SLA) which articulates the standard for resolution of queries. This means that the Helpdesk cannot adequately assess its operations against a set standard and as such is an area requiring improvement.
2. The UWI Open Campus should explore the possibility of establishing its own Campus Audit Committee as this would provide it with the relevant autonomy, as is the practice with the other Campuses of The UWI.
3. The Campus can further improve its responsibility to ensure continued sound systems of financial management through training and education across all levels of staff, particularly for new members of staff. Training is especially needed in the area of the importance of Internal Controls.
Standard 3
1. The Campus should investigate the strategies used by other higher education institutions to communicate how student feedback is incorporated into planning.
2. The OCCS standardised student end-of-course evaluation instrument must be operationalised and comparative analysis conducted annually with a view to continuing programme enhancement.
3. The interactivity of the Open Campus website must be enhanced.
4. Staff should be encouraged to participate more fully in the training available
through the Human Resource Department.
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