Page 112 - Self-Study Report for Institutional Accreditation

57. Two additional instructional development co-ordinators employed
Implemented with Global Affairs Canada funding in 2014/2015. The two Open and Distance Learning Instructional Specialists were employed from March 2015. Key performance indicator achieved and continuous.
58. Production of FAQ flyers for all staff to allow them to answer queries from Students and others.
The Campus has developed a specific frequently asked questions (FAQs) sheet for all its programmes. These documents are available on the Open Campus website at http://www.open.uwi.edu/search/node/frequently%20asked%20questions. Additionally, there is a FAQ flyer for the institutional re-accreditation which is available on the institutional accreditation webpages. See Appendix 2.40. Key performance indicator achieved and continuous.
59. Implementation of the Student Complaints Policy and Process.
To date, there is a draft policy and procedure. However, the Campus is awaiting direction from The UWI as it would be appropriate for The UWI to provide guidance in this regard. Key performance indicator is a work-in- progress.
60. Students to be made aware, particularly those in Campus countries, of the amenities made possible through their Guild fees .
There is an active Open Campus Guild of Students with 22 of the OCCS having active local chapters. These chapters are located in Anguilla, Antigua and Barbuda, Bahamas, Barbados, Belize, Dominica, Grenada, Jamaica Brown’s Town, Jamaica Mandeville, Jamaica May Pen, Jamaica Mona, Jamaica Ocho Rios, Jamaica Savanna-La-Mar, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Tobago, Trinidad Mayaro,
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