Does Global Campus offer payment plans for Graduate programs?
Yes, you may request a payment plan during the normal registration period while registering for your courses.
At Step 2 in the Self Service Registration Map, ensure that you select the box indicating Payment Plan after your Payment Method is selected.
FOR THE APPROVAL OF THE PAYMENT PLAN;
In Semesters I and II, you are required to pay your compulsory fees in full addition to 1/4 (25%) of your tuition fee.
In the Summer Semester, you are required to pay your compulsory fees in full addition to 1/3 (33%) of your tuition fee.
The Temporary Hold will be removed when the payment plan is approved.
How do I attain Financial Clearance?
If your fees have been paid in full, Financial Clearance will be attained for the semester.
If you have an approved payment plan, Financial Clearance will be attained when the respective installment amounts are paid by the stipulated deadlines for the semester.
If you are Government Funded or receiving a Scholarship/Sponsorship, Financial Clearance will be attained when the supporting documentation is provided/uploaded to the Registration and Funding Map during the registration period.
How do I get the Temporary hold removed from my account?
If your fees have been paid in full, the Temporary Hold will be removed from your account.
If you have an approved payment plan, the Temporary Hold will be removed when the respective installment amounts are paid by the stipulated deadlines for the semester.
If you are Government Funded or receiving a Scholarship/Sponsorship, the Temporary Hold will be removed when supporting documentation is provided/uploaded to the Registration and Funding Map during the registration period.
How do I go about requesting the refund?
The online refund form can be found on the Global Campus website via this link:
https://docs.google.com/forms/d/e/1FAIpQLSekWV2p7woEaA4VX5Vz2qhSyP9yNoS…
How do I pay fees?
You are encouraged to make payments via the Payment Gateway available on the student portal. Payments made via this method will be reflected on your Student Account within 24 hours
Both VISA DEBIT and CREDIT cards are accepted. See video for onlne Payment Gateway guide: https://youtube/l9gkYvVvqK4.
Other payment methods can result in a delay of 3-4 business days minimum, see details below:
https://docs.google.com/document/d/1u_tlHQlCqg3Xcpc5UYo-4PZxicv3uTEXr1k…
How do I pay for a Remark?
Payment for a script remark can be made via the epay website using the following link: https://epay.open.uwi.edu/
Both VISA DEBIT and CREDIT cards are accepted.
How do I pay for a Status Letter?
Payment for a script remark can be made via the epay website using the following link: https://epay.open.uwi.edu/
Both VISA DEBIT and CREDIT cards are accepted.
How do I pay for a Transcript?
Payment for a script remark can be made via the epay website using the following link: https://epay.open.uwi.edu/
Both VISA DEBIT and CREDIT cards are accepted.
How do I pay for the Application Fee?
Payment for a script remark can be made via the epay website using the following link: https://epay.open.uwi.edu/
Both VISA DEBIT and CREDIT cards are accepted.
How do I pay for the ELPT?
Payment for a script remark can be made via the epay website using the following link: https://epay.open.uwi.edu/
Both VISA DEBIT and CREDIT cards are accepted.
How to request a Statement of Accounts?
Students can request Statement of Accounts via the following link:
https://docs.google.com/forms/d/e/1FAIpQLSfUAN-GwUZFj27Pl3r2jsrr7AKnLxt…
How to request an Invoice?
Sponsorship students can request invoices via the following link:
https://docs.google.com/forms/d/e/1FAIpQLSfUAN-GwUZFj27Pl3r2jsrr7AKnLxt…
I am a Government Funded Student, why do I have a Hold on my account?
Ensure that you upload your sponsorship documentation to the Registration and Funding Map when registering for your courses. You can also contact your local Site.
I am GATE Funded, what is the difference required to be paid?
GATE Funded students are required to pay a shortfall (this amount represents the difference in old tuition fees and new tuition fees covered by GATE). A GATE Calculator has been provided for ease of reference. Please see links below to access the GATE Calculator:
For ASc/BSc Programmes:
https://global.uwi.edu/sites/default/files/finance/GATE%20Calculations%…
For BEd Programmes:
https://global.uwi.edu/sites/default/files/finance/GATE%20Calculations%…
Please be advised that failure to comply with these requirements will result in the delay or cessation of your payment processing. This measure is critical to ensuring that all necessary documentation is properly submitted and processed in a timely manner.
Students must continuously check their emails (both inbox and spam) for Gate correspondence. Failure to do so may result in cancellation of your application and/or an automatic means confirmed rate of 50%.
Students requesting a leave of absence, deferral, or withdrawal MUST inform the GATE office and their site. You will be responsible for any outstanding balance incurred.
GATE applications are processed 6 weeks after teaching begins. Payments are applied within the 8th or 9th week of the semester.
I paid my fees, why am I seeing a balance?
You are encouraged to review the payments details on your student account. If your payment is reflected on your student account and there is still a balance, you are encouraged to utilize the tuition fee calculator for undergraduate fees to determine the remaining fees payable:
https://global.uwi.edu/admissions/tuition-calculator.
For further assistance please send an email to receivables.finance@open.uwi.edu (copied to your Head of Site).
If I am placed on compulsory leave of absence for non-payment of fees will the Accounts Receivables AR Hold be removed from my students account?
If I am unable to pay my tuition fees all at once, can I pay in installments?
Yes, you may request a payment plan during the normal registration period while registering for your courses.
At Steps 2 in the Self Service Registration Map, ensure that you select the box indicating Payment Plan after your Payment Method is selected.
FOR THE APPROVAL OF THE PAYMENT PLAN;
In Semesters I and II, you are required to pay your compulsory fees in full in addition to 1/4 (25%) of your tuition fee.
In the Summer Semester, you are required to pay your compulsory fees in full addition to 1/3 (33%) of your tuition fee.
The Temporary Hold will be removed when the payment plan is approved.
https://www.open.uwi.edu/admissions/undergraduate/financial-information
If I withdraw from the programme at the beginning of the semester, will I be eligible for a refund of fees paid?
Refunds on Tuition are possible; however the refundable amount depends on the timeframe in which the withdrawal request was submitted.
On the other hand, Compulsory Fees are non-refundable.
You may follow this link for more information on the Refund Policy and The Refund Request Form:
https://global.uwi.edu/sites/default/files/finance/Refund_policy_May_24…
If after 2 business days my payment is not applied to my student account who should I contact?
Your payment should be applied after 2 business days. If it is not, then please send an email to receivables.finance@open.uwi.edu (copied to your Head of Site) for assistance. Be sure to include (both back and front) of the payment slip for ease of reference, clearly stating your name, student identification number and Site of registration.
If fees are outstanding for a previous semester and I wish to re-enter the University will an Accounts Receivables Hold prevent me from registering?
Yes, an Accounts Receivables (AR) Hold will prevent you from registering; you are required to pay your outstanding fees in full to facilitate the removal of the Accounts Receivables (AR) Hold.
If payment is made after the end of the registration period will I be allowed to continue my studies?
Gaps in engagement with the Learning Exchange will compromise student performance and success. In extenuating circumstances, consideration may be given on a case-by-case basis.
If payment is made within the registration period will the Temporary Hold be removed?
Yes. If payment is made within the registration period, the Temporary hold will be removed.
If payment is made within the registration period, how long after will the Temporary Hold be removed?
If your fees have been paid in full, the Temporary Hold will be removed from your account within 2 business days.
If you have requested a payment plan, the Temporary Hold will be removed when the respective installment amounts are paid and the plan is approved. This usually takes at least 5 business days.
If you are Government Funded or receiving a Scholarship/Sponsorship, the Temporary Hold will be removed when the supporting documentation is provided/uploaded to the Registration and Funding Map during the registration period. This usually takes at least 7 business days.
Is there any financial assistance available for students pursuing graduate programmes?
Yes, students who require assistance to finance their programme of study at the University are encouraged to discuss their financial situation early with their Site administration so that they can help you identify the available options.
My payment is not applied to my student account who should I contact?
Your payment should be applied after 3-4 business days. If it is not, then please send an email to receivables.finance@open.uwi.edu (copied to your Head of Site) for assistance. Be sure to include (both back and front) of the payment slip for ease of reference, clearly stating your name, student identification number and Site of registration.
What are the fees and fines for students?
Transcript
USD $5.00 (plus the costs for fax and/or courier services)
Purpose : Processing transcript request
Status Letter
USD $5.00
Purpose : Processing status letters for current students
Late Registration Fee
USD $30.00
Purpose : Processing changes to registration after the end of the Add/Drop period
Retroactive Leave of Absence (LOA) (Administrative Fee)
USD $30.00
Purpose : Processing LOA requests after the end of the period.
Other Retroactive changes to the academic record (Administrative Fee)
USD $30.00
Purpose : Processing changes to academic record arising from students' failure to meet stated deadlines
What courses are funded by GATE?
https://global.uwi.edu/admissions/financial-information/students-funded…
What is a Temporary Hold?
What is an Accounts Receivables AR Hold?
An Accounts Receivable Hold is a restriction placed on your account due to outstanding fees.
An Accounts Receivables Hold will affect students’ ability to register for courses, access transcripts, grades, the Learning Exchange (LE) and graduation when fees are due to the institution.
What is the procedure for accessing the payment plan?
The payment plan can be requested when registering for your Semester courses.
At Step 2 in the Self Service Registration Map, ensure that you select the box indicating Payment Plan after your Payment Method is selected.
FOR THE APPROVAL OF THE PAYMENT PLAN;
In Semesters I and II, you are required to pay your compulsory fees in full in addition to 1/4 (25%) of your tuition fee.
In the Summer Semester, you are required to pay your compulsory fees in full addition to 1/3 (33%) of your tuition fee.
The Temporary Hold will be removed when the payment plan is approved.
Failure to make payments or present evidence of payments made by the due date will mean that you are in default of payment and the actions outlined in the Default Statement will be implemented.
What type of cards can I use to make an online payment?
CREDIT CARDS
VISA CREDIT CARDS
MASTERCARDS
For other credit cards please liaise with your banking institution to ensure the card is enabled to pay fees using our Payment gateway.
DEBIT CARDS
VISA DEBIT CARDS
Please liaise with you banking institution to ensure the card is enabled to pay fees using our Payment gateway.
What would happen if I do not receive GATE funding or I am unable to pay my fees by the given deadline?
Your registered courses will be automatically removed and you will be placed on Compulsory Deferral (new students) or Compulsory Leave of Absence (returning students) for the semester.
Students not receiving GATE can apply for a HELP loan. Click the link for further information. https://www.moe.gov.tt/help-framework
What would happen if am unable to pay my fees or provide proof of financial support by the given deadline?
You will be automatically de-registered from your courses and placed on Compulsory Deferral (new students) or Compulsory Leave of Absence (continuing students) for the semester.
Where can I find information about financial aid?
Financial information can be located on the website via the link:
https://www.open.uwi.edu/admissions/undergraduate/financial-information…
Click on 'Financial Information' link
Where can I get information about courses funded by GATE?
You can find information about the courses covered by GATE from the Student Site office, the Admissions Department or via the Global Campus website at the following link: https://global.uwi.edu/sites/default/files/GATE%20APPROVED%20PROGRAMMES…
For further updated GATE information please see the below link: http://www.open.uwi.edu/undergraduate/gate
The Tuition Calculator is an estimate and guide; please use the information from your Fee Assessment Invoice when making any payment. https://global.uwi.edu/admissions/tuition-calculator
Who is eligible for a payment plan?
ALL students (inclusive of Government Funded, GATE (T&T) and Sponsored) who are in good financial standing (has no previous outstanding balances) are eligible to sign up for the Payment Plan.
Why am I unable to register for my courses?
You may have an Accounts Receivables (AR) Hold due to fees owed to the institution. The AR Hold affects your ability to register for courses, access transcripts, grades, the Learning Exchange (LE) and graduation.
Students are required to clear their outstanding balances for the removal of the hold.
Why do I have a Temporary hold on my account?
A Temporary Hold (TH) reminds the student that evidence of payment of ALL fees or financial arrangements must be submitted, after selecting/registering for courses, based on the dates provided by the institution. The TH affects students’ ability to access the Learning Exchange (LE) ONLY.
Why I am experiencing a Payment Gateway Error when attempting to pay Online?
You may be experiencing a Payment Gateway Error Message due to the following reasons:
- Card Expired
- Card has reserved use
- Card Issuer unavailable
- Card stolen, capture card
- CVV Invalid
- CVV must be 3 or 4 digits
- Declined
- Duplicate transaction
- Exceeding withdrawal authorized frequency
- Failed
- Fraud, capture card
- Fraud detected
- Insufficient Funds
- Invalid Credit Card Number
- Payer Authentication Error
- PIN Tries number allowed exceeded
- Refer to Card Issuer
- Required Field Not Found card type not defined
- System Defect
- Transaction Invalid
- Transaction Not Authorized
- Transaction Sender not referenced for switch
- Withdrawal limits exceeded
- Wrong Card Number
If you are experiencing a "Zone Control" Payment Gateway Error Message, the accepted card brands are Visa, Mastercard and Discover. Most restrictions are placed at the level of the issuing bank and so you (the cardholder) should also enquire with your bank.
